Giúp em với ạ

Dưới đây là đoạn hội thoại hoàn chỉnh giữa khách hàng tức giận và quản lý nhà hàng: MANAGER: What seems to be the problem? GUEST: I want to complain about the standard of service in this restaurant. MANAGER: **c** I understand. I'm sorry, but we've been very busy this evening. GUEST: We had to wait over thirty minutes before the waiter took our order. MANAGER: **a** Hmm, that's not good. GUEST: We've had a long day and we just wanted to eat. MANAGER: **g** I see. And what is the problem exactly? GUEST: But thirty minutes is unacceptable. MANAGER: **e** You're quite right. Please accept my apologies. Have you had coffee? GUEST: No, we haven't. We didn't want to wait another thirty minutes! MANAGER: **f** If you'd like to take a seat in the lounge, I'll get the waiter to come and take your order. GUEST: Thank you. That's more like the service we expect here. MANAGER: **b** Then can I offer you coffee and liqueurs in the lounge? Obviously, there will be no charge. GUEST: Thank you. Hy vọng đoạn hội thoại này sẽ giúp bạn!