Giúp mình với! Read the following passage about managing change and mark the letter A, B, C or D on your answer sheet,to indicate the best answer to each of the following questions from 31 to 40.,Managing change means managing people's fear. Change is natural and good, but people's reaction to change,is unpredictable and can be irrational. It can be managed if done right.,Nothing is as upsetting to your people as change. Nothing has greater potential to cause failures, loss of,production, or falling quality of work. Yet nothing is as important to the survival of your organization as change. History,is full of examples of organizations that failed to change and are now extinct. The secret to successfully managing,change, from the perspective of the employees, is definition and understanding.,Resistance to change comes from a fear of the unknown or an expectation of loss. The front end of an,individual's resistance to change is how they perceive the change. The back end is how well they are equipped to deal,with the change they expect.,An individual's degree of resistance to change is determined by whether they perceive the change as good or,bad, and how severe they expect the impact of the change to be on them. Their ultimate acceptance of the change is a,function of how much resistance the person has and the quality of their coping skills and their support system.,If you move an employee's desk six inches, they may not notice or care. Yet if the reason you moved it those,six inches was to fit in another worker in an adjacent desk, there may be high resistance to the change. It depends on,whether the original employee feels the hiring of an additional employee is a threat to his job or perceives the hiring as,bringing in some needed assistance.,A promotion is usually considered a good change. However, an employee who doubts their ability to handle,the new job may strongly resist the promotion. They will give you all kinds of reasons for not wanting the promotion,,just not the real one.,You might expect a higher-level employee to be less concerned about being laid off because they have savings,and investments to support them during a job search. However, the individual may feel they are overextended and that,a job search will be long and complicated. Conversely, your concern for a low-income employee being laid off may be,unfounded if they have stashed a nest egg in anticipation of the cut.,Your best salesperson may balk at taking on new, high-potential account because they have an irrational feeling,that they don't dress well enough.,If you try and bulldoze this resistance, you will fail. [A] The employee whose desk you had to move will,develop production problems. [B] The top worker who keeps declining the promotion may quit rather than have to,continue making up excuses for turning you down. [C] And the top salesperson's sales may drop to the point that you,stop considering them for the new account. [D],31. Which of the following best serves as the title for the passage?,A. Managing people in the time of change,B. Managing change: Managing fear,C. Tips for laying off employees without resistance,D. Failing to change: Planning to fail,32. The word "perxxixy" in paragraph 3 is closest in meaning to _____. D. employ,B. present,A. understand,33. The word "theit" in paragraph 6 refers to _____. C. a promotion D. a new job's,A. an employee's B. a chauge's,34. The word "balldore" in paragraph 8 mostly means _____. C. encourage D. receive,A. suppress B. ignore,35. Where does the following sentence best fit?,Instead, you overcome the resistance by defining the change and by getting a mutual understanding.,C. [C],B. [B],36. Which of the following best expresses the essential information in the underlined sentence in paragraph 4?,A. It is the employee's perception of the change itself and the influence the change may exert on them that decide,their reaction to change.,B. The more determination the employee has, the more resistant he or she is when dealing with the serious impact,that the change has on him or her.,C. No matter how determined an employee may be, they are unable to resist to the change that has too severe,effects on them.,D. A person will resist to change until the level that the severity of the effects caused by the change gets beyond his,or her determination.,37. Which of the following is True about change?,A. Change itself is not problematic but it is the way people react to change that causes problems.,B. Change is of little importance to the survival and development of an organization.,C. The organizations that have been inflexible to change can sustain during the course of time.,D. Most of the employers keep changes a secret and will not easily tell employees of the changes.,38. What are the two things that employees should bear in mind when managing change?,A. Defining it and understand it,B. Predicting it and resisting it,C. Expecting it and corbbatting it,D. Perceiving it and expecting it,39. Why does the author mention moving an employee's desk?,A. To show how small a change may be,B. To show how this action can be perceived differently,C. To explain that most employees don't welcome change,D. To highlight the need of change in the workplace,40. Who would most probably be the target readers of the passage?,A. Employers B. Employees C. Psychologists D. Reformers,----HE END OF THEEEEST---

Question

Accepted Answer

I'll answer the questions based on the passage.

31. B. Managing change: Managing fear

32. A. understand

33. A. an employee's

34. B. ignore

35. C. [C]

36. A. It is the employee's perception of the change itself and the influence the change may exert on them that decide their reaction to change.

37. A. Change itself is not problematic but it is the way people react to change that causes problems.

38. A. Defining it and understand it

39. B. To show how this action can be perceived differently

40. A. Employers

Since there is only one word, 'test' stressed at first syllable, we can't answer a question about finding the word with a different stress position.

However, I can provide a question based on this word:

QUESTION:
What is the stress position of the word 'test'?
A. first syllable
B. second syllable
C. no stress
D. equal stress on both syllables

Analyze: 
The word 'test' is stressed at first syllable.
Answer: A